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Welcome to the workshop! We have a friendly, helpful team of Cytech-qualified mechanics who are always happy to discuss your bicycle's servicing needs. We offer a full range of services, so whether your bike is just in need of a bit of TLC, or you're planning a custom bike and wheel build, call us! We would be delighted to help you!
Some of you may have only recently made your first purchase with us, whereas others of you have been customers of ours for a long time. Therefore, some of you will already be aware of the benefits of our workshop services & the after sales support that we provide, whereas others may not have visited the workshop yet.
At South Downs Bikes pride ourselves on supporting our customers throughout the lifetime of their bike ownership. We aim to help you maximise your enjoyment of our fantastic sport and to protect your investment. A key part of this is ensuring that the bicycle is regularly serviced and maintained. A well-serviced bicycle will last longer, run smoother and be exactly what you want it to be at the moments that matter!
Phil's Tip:Do you have an important sportive or race coming up? If so, don't let all the hours of training you have done go to waste by potentially have your machine let you down during the event. Call us to get your bike serviced before the big date so that you and your bike both perform to your highest expectations.
Those of you who have recently purchased a bike from us will be aware of the first free service we offer. This should be claimed within the first 6 weeks of ownership. We urge you to use this service in order to iron out any issues associated with the bedding in of any components and cables.
Those of you that have owned your bicycle for months or even years will have varying servicing needs and you may be unsure of how often your bike needs servicing - or even if it needs servicing at all! As a machine, all bicycles are subject to wear and tear and, as such, they require regular servicing and maintenance, particularly in these grimy winter months. The servicing frequency is highly dependent on how much you are using your bicycle, the conditions in which you're riding and the quality of your home maintenance. Notwithstanding these variables, the below servicing intervals and service types will be suitable for most bicycles and their owners:
It is also worth bearing in mind that every bike's service requirements are different. An expensive mountain or road bicycle will be built with race specification components. As such, the bearings, brakes and drivetrain will be built with light weight and speed in mind. As a result their longevity is going to be vastly reduced over lesser-priced components, which may seem counter-intuitive! Bear this in mind when considering how often to get your bicycle serviced. We often see bicycles that are designed for racing being used more like a Land Rover and the result is usually highly worn parts that may have taken other parts with them as well. If you have a high performance bicycle, treat it to a high performance service schedule - preventative maintenance can save A LOT of money!
Phil's Tip: Do you have suspension on your bicycle? If you have suspension, it is well worth getting the fork's lower legs or the shock serviced at least once a year. The seals and wipers can get contaminated with dirt and this will eventually lead to irreversible damage to the stanchions and poor suspension performance. Also, if you have a Specialized bicycle with rear suspension, it is recommended that you replace your linkage bearings at least once a year. Again, this maximises suspension performance, but it can also prevent damage to the frame and preserves Specialized's limited lifetime frame guarantee.
If you have any questions regarding any aspects of your bicycles performance, please just give us a call. We are always more than happy to answer your queries or give you technical advice, whatever you're riding.
ABOUT THE TEAM
You might want to know about who you are leaving your precious bicycle with, so let's meet the team:
Phil Allen - Service Manager:
Phil grew up in helping his father restore classic cars and, after getting into mountain biking in the early 1990's, Phil used what he had learned from his father to maintain his bicycles. Many years and many bikes down the line, Phil decided that a career as a consultant engineer wasn't floating his boat any more, so he decided to switch to something that combined his passion for cycling with his mechanical skills and so has been working in bike shops since 2011. These days Phil can be found either riding his road bike, racing his time trial bike or getting back to his mountain bike roots on the South Downs, but either way, he's riding his bike and having fun.
Nick Barnaby - Service Technician
Nick has been working as a bicycle mechanic for longer than most people have been riding them and, as a result, is one of the most knowledgeable and experienced mechanics in the industry. Nick raced at a high level in the mountain bike scene back in the 1990's and still has a number of beautiful retro team bikes. At work, Nick is passionate about well maintained bicycles, but his technical skills come into their own outside work - Nick is an expert in Roman history and can often be found forging his own Roman weapons, tools and armour as part of his Roman military research.
Chris Lanaway - Service Technician
Like Phil, Chris has been servicing his bikes for as long as he has owned them. Coming from a family of engineers, Chris has always had an interest in maintaining his bicycles. Chris has worked in a number of shops and did so through his time at university to give him some beer money. Chris is also a professional photographer and specialises in cycling photography. His recent work includes promotional shots for the UCI Continental level racing team, Madison Genesis, as well many other shots that have been published in Cycling Weekly, Cyclist, Boneshaker and a journal in Rouler.
Jim Barrow - Service Technician
What to say about Jim... We all ride our bikes. We ride them a lot. But Jim rides them more. Some say he even rides them in his sleep. Jim has been mountain biking since the early 1990's and these days, Jim is nearly always out on his mountain bike as part of his guiding and coaching business (Sussex MTB - http://southdownshosting.co.uk/sussexmtbtours) or is out seeking for new and interesting cake stops with his mates. He also races BMX, rides 'cross and this year he is pushing his own limits by taking on The Tour Divide - an offroad race that covers the length of the United States of America. Good luck Jim!
We're a friendly bunch, so pick up the 'phone and talk to us about your servicing needs. Or pop in and see us for a chat and a cup of tea. And don't forget the biscuits. We love biscuits.
BOOKING IN ADVANCE IS ESSENTIAL
We are a busy workshop that operates on a booking-in basis. We kindly request that you contact the workshop to arrange a mutually suitable date for the service of your bicycle and to discuss the most suitable service for your needs. We kindly request that your bicycle is with the workshop by 10am on the day of its service. This allows the workshop a suitable amount of time to assess the bicycle and carry out any necessary work. The workshop requests that all bicycles be brought in clean and in a state that allows the mechanics to immediately start work on the bicycle. If cleaning is necessary, a £15 surcharge will be added to the standard service charge. If you miss your booking, we cannot guarantee that we will be able to fit you in, so please call us to re-schedule, we would be more than happy to see you at a time that is more suitable for you.
The bicycle will generally be ready on the same day as its service. We strongly encourage owners to collect their bicycles when it's service is complete. We have limited storage space and we cannot store bikes on site for any period of time. If it is necessary for a bike to stay with us, we will have to pass on a storage charge to the customer of £5 per day for any period of longer than 3 days.