Terms and Conditions

Making your Payment

We accept payment by Credit Card and PayPal. Credit Card processing is via a secure payment gateway with Global Iris (Global Payments). We offer 0% finance on goods over £400 with V12 Retail Finance.

Internet Bicycle Orders

Please note that your new bicycle will arrive to you in a box. Prior to leaving our distribution centre, your bicycle has been assembled in accordance with manufacturers instructions by a Cytech qualified mechanic. However, in order to facilitate delivery to you, you will receive the bicycle reboxed and as a consequence, certain assembly needs to be completed by a qualified bicycle mechanic in order for the bike to be roadworthy and be covered by the warranty.

Shipping and Handling

In stock items are usually be dispatched within 2-5 working days of our receiving your order. If your delivery date is critical please contact us to discuss your options and confirm immediate availability. For all items within the UK we use Royal Mail, Parcelforce and TNT for larger items like bikes. Please allow up to 14 days for delivery. We do not normally ship to outside of the UK or to Channel Islands and Eire.

Your Security and Credit Card Security

We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site. Credit Card Security: Our secure web pages are hosted by Secure Hosting Ltd., who use 128bit encryption, the strongest form of encryption available, with Thawte SSL certification to ensure secure transmission of your information. Please note that due to the increase in credit card and online fraud we reserve the right to refuse any order and for any reason. All fraudulant transactions will be passed to the Police without exception.

VAT

All prices quoted on this website include VAT at the prevailing UK rate. Except some sports food which do not carry VAT.

Your privacy

For specific information regarding our privacy policy, please refer to the Privacy Policy however we will not pass on your details to Third Parties and all details are treated as confidential, we will not do anything to your details that we would not want done to us. All information is held in accordance with the Data Protection Act 1998

Back Orders

If your item is not in stock, we will email you straight away and you will be given the option to "back order" it or choose an alternative product. If you choose to back order, you will be given an expected date for delivery and we will do our utmost to keep to that date. Back orders will attract a 50% deposit at the point of ordering and will have the balance charged in full as soon as the product is despatched. If we fail to get you the item requested within the agreed delivery time, your deposit will be refunded in full and the back order cancelled if you require.

If you wish to complain

We hope you do not, but if you feel the need/want to complain please email; info@southdownsbikes.com or write to The Manager, South Downs Bikes, 28 West Street, Storrington, West Sussex, RH20 4EE. We will do our best to respond to you within 24 hours.

Returns

We want you to be 100% satisfied with any product that you buy from us. If you are not 100% happy with your purchase, South Downs Bikes will give you a full refund. If you wish to return an item purchased from us, you should do this within 14 working days (in the Christmas period, by the 31st January). Initially please contact us by email or letter to let us know you are returning the goods and why. However returned goods must be unused, in a saleable condition and in their original packaging with all labels etc still attached.

All goods that we sell are covered by normal warranty. Most items have a warranty provided by their respective manufacturer BUT this warranty must be carried out by us. If you feel that you have an item which is faulty, please return it to us with a copy of your original proof of purchase. If it is found to be a genuine fault of manufacture we will of course repair or replace it free of charge and return it to you with no postage charges. However, if the item is found not to have a genuine fault covered by it's warranty we will contact you straight away to tell you of this. If you subsequently require the product to be returned back to you, we will have to make a charge for carriage. Unfortunately we cannot refund actual expense ie postage and packing and you will be charged for postage on any replacement items we send out where the original mistake was not ours.

PLEASE REMEMBER TO INCLUDE A COPY OF YOUR ORIGINAL SALES RECEIPT AND YOUR FULL CONTACT DETAILS ETC. ALL ITEMS RETURNED TO US MUST BE SENT VIA A METHOD THAT REQUIRES A SIGNATURE AT OUR END.

Guarantee

We are an independent company run by Cyclists and aim to give you the sort of service we would want to receive ourselves.

How to Contact Us

For online orders: online@southdownsbikes.com

For general queries: info@southdownsbikes.com

For our Storrington store 01903 745534

For our Worthing store 01903 244644

By mail: 28 West Street, Storrington, West Sussex, RH20 4EE

Internet Discounts & Value Offers

Offers on bikes do not apply where payment is through a Cycle to Work scheme, i.e Gift Vouchers or where interest free credit is used. Please also note that we cannot honour discounts on sale items.