South Downs Bikes Ltd Terms and Conditions

Making your Payment

We accept payment by all Credit Cards (but not American Express) and Cheque. Credit Card processing is via our secure processing supplier. Payment by cheque; Please make all cheques payable to South Downs Bikes and write your address and cheque guarantee card details on the back. Goods will not be despatched until the cheque has cleared. Finance can also be arranged via Black Horse. We are also happy to take cash if you come and see us!!

Internet Bicycle Orders

Please note that your new bicycle will arrive to you in a box. Prior to leaving our distribution centre, your bicycle has been assembled in accordance with manufacturers instructions by a Cytech qualified mechanic. However, in order to facilitate delivery to you, you will receive the bicycle reboxed and as a consequence, certain assembly needs to be completed by a qualified bicycle mechanic in order for the bike to be roadworthy and be covered by the warranty.

Shipping and Handling

Your goods will be dispatched within 3-5 working days of our receiving your order. If your delivery date is critical please contact us in store to discuss your options and confirm immediate availability. For all items within the UK we use Royal Mail, Fastway Couriers and Parcelforce for larger items like bikes. Please allow up to 14 days for delivery. We do not normally ship to outside of the UK or to Channel Islands and Eire.

Your Security and Credit Card Security

We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site. Credit Card Security: Our secure web pages are hosted by Secure Hosting Ltd., who use 128bit encryption, the strongest form of encryption available, with Thawte SSL certification to ensure secure transmission of your information. Please note that due to the massive increase in credit card and online fraud we reserve the right to refuse any order and for any reason. All fraudulant transactions will be passed to the Police without exception.

VAT

All prices quoted on this website include VAT at the UK rate of 15% Except some sports food which do not carry VAT.

Your privacy

For specific information regarding our privacy policy, please refer to the Privacy Policy however we will not pass on your details to Third Parties and all details are treated as confidential, we will not do anything to your details that we would not want done to us. All information is held in accordance with the Data Protection Act 1998

Back Orders

If your item is not in stock, we will email you straight away and you will be given the option to "back order" it or choose an alternative product. If you choose to back order, you will be given an expected date for delivery and we will do our utmost to keep to that date. Back orders will attract a 50% deposit at the point of ordering and will have the balance charged in full as soon as the product is despatched. If we fail to get you the item requested within the agreed delivery time, your deposit will be refunded in full and the back order cancelled if you require.

If you wish to complain.

We hope you do not but if you feel the need/want to complain please email;info@southdownsbikes.com or write to Martin Richardson, South Downs Bikes, 38 West Street, Storrington, West Sussex, RH20 4EE. We will do our best to respond to you within 24 hours.

Returns

We want you to be 100% satisfied with any product that you buy from us. If you are not 100% happy with your purchase, South Downs Bikes will give you a full refund. If you wish to return an item purchased from us, you should do this within 7 working days. Intially please contact us by email or letter to let us know you are returning the goods and why. You will be liable for the cost of returning goods to us. However returned goods must be unused, in a saleable condition and in their original packaging with all labels etc still attached.

Christmas Purchases Returns:
Any items brought as of 21st November will benefit from an extended Xmas returns policy .. We'll happily refund or exchange anything received back by 31st January.
(usual guidelines describing type/condition of goods apply).

Any item bought in error will be exchanged, i.e. where you buy the wrong size, see above for labels etc. Again you will normally be liable for ther cost of returning the goods.

All goods that we sell are covered by normal warranty. Most items have a warranty provided by their respective manufacturer BUT this warranty must be carried out by us. If you feel that you have an item which is faulty, please return it to us with a copy of your original proof of purchase. If it is found to be a genuine fault of manufacture we will of course repair or replace it free of charge and return it to you with no postage charges. However, if the item is found not to have a genuine fault covered by it's warranty we will contact you straight away to tell you of this. If you subsequently require the product to be returned back to you, we will have to make a charge for carriage. Unfortunately we cannot refund actual expense ie postage and packing and you will be charged for postage on any replacement items we send out where the original mistake was not ours.

PLEASE REMEMBER TO INCLUDE A COPY OF YOUR ORIGINAL SALES RECEIPT AND YOUR FULL CONTACT DETAILS ETC. ALL ITEMS RETURNED TO US MUST BE SENT VIA A METHOD THAT REQUIRES A SIGNATURE AT OUR END.

Guarantee

We are an independent company run by Cyclists and aim to give you the sort of service we would want to receive ourselves.

How to Contact Us

BY email: info@southdownsbikes.com By phone: For internet enquries 01903 743208 For our Storrington store 01903 745534 For our East Preston store 01903 770649 By mail: 38 West Street, Storrington, West Sussex, RH20 4EE